In the event that you are not completely satisfied with an item you have purchased, we will offer an exchange or refund provided the lingerie is returned in a re-saleable condition. All goods must be unworn, unwashed with all tags attached and intact. Packaging must be returned in its original state.
You are liable for the cost of returning items. Returns from customers in the UK must be sent to us within 14 days of you receiving your order. Please send all returns via a recorded delivery method and ensure that you obtain a receipt as proof of postage as we cannot be held responsible for returned orders lost in transit. If you wish to exchange for other products, we will pay for standard delivery of the replacement order.
You are liable for the cost of returning items, customs charges or duty fees. Returns for customers outside the UK must be sent to us within 14 days of you receiving your order. Please mark your documentation clearly as RETURNED GOODS to avoid any delay at customs. Please keep a copy of all shipping documentation as we cannot be held responsible for returned orders lost in transit. If you wish to exchange for other products, we will pay for standard delivery of the replacement order.
Please return the items to the address below and include the returns slip received with your purchase to enable us to process your return.
The Old Brewery,
Refunds and exchanges will be made within 14 days of receipt of goods. Following inspection of the returned goods, we will refund via the original payment method. We will not make refunds to a third party. You will receive an email to confirm that your refund has been processed.
Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased.
If you have any questions about our returns policy, please email us at firstname.lastname@example.org.
Christmas Return Policy
From 16th November to 21st December, we are extending our 14-day returns policy, so the last date for returning items purchased during this period will be 14th January. Items bought after 21st December will be subject to the usual 14-day term.